CPD for Pharmacists & Pharmacy Technicians in Great Britain
General Information about CPD How to allow others to view your on-line CPD records Technical help for those experiencing problems
Technical Help
CPD Online users

CPD Online Users - Technical FAQs

Login problems

• I have entered my registration number and the username and password I have been issued with at the log in page but I am still unable to enter the site.
For more help with login problems please click here to go to the login problems page
 

Using the software

• When I get to the planning section there is a question "What activities could you undertake to meet this objective?" there is no space for any information underneath. What do I need to do?
• Having completed my first "online" entry, do I need to save any information personally or is it all held on a central database?
• When I log in, are the pages at the site downloaded to my PC so that I can fill them in at my leisure?
• I have been using the CPD website for a year now and would like some feedback on my entries. I am, however unable to find any instructions regarding how to actually submit entries for review & feedback. Would you please advise.
 

Other technical problems

• When entering my CPD online I get a runtime error and cannot progress any further.
I am using Microsoft Internet Explorer.
• When entering my CPD online I get repeated 'error communicating with server during save record' errors. I am using Microsoft Internet Explorer.
• When using CPD online (www.uptodate.org.uk) I encountered numerous pop ups relating to dubious content (on-line casinos, adult sites etc). Is there anything that can be done to prevent this?
• I am using the CPD site over NHS net and it is unbearably slow. Is there anything I can do?
 

Submission problems

• I am using Google Chrome and cannot see the 'Submit Record' button.



Login problems

I have entered my registration number and the username and password I have been issued with at the log in page but I am still unable to enter the site.
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Some of the default usernames and passwords generated by the GPhC contain one or more capital 'O's that may be confused with zero and number '1's that look similar to capital 'I's and lowercase 'L's. Try entering the data again, replacing the confusing characters with its alternatives. Similarly, be especially careful to enter full stops, commas, hyphens and other grammatical symbols as these may not be clear on the letter and are legitimate characters. At no point are you required to enter spaces in any part of the username or password.

These sorts of errors have been especially noticable where a password is required. Itis particulary difficult to enter the characters correctly as they appears as stars in the textbox. You may wish to use a text editor like notepad to ensure that your have entered your password correctly and then copy and paste the characters into the text field. You will then know that this field is correct. If all else fails, you can telephone the CPD helpdesk on 01225 731329 during office hours (9.30am to 4.30pm, Mon to Fri) and they will try and resolve your login difficulties.
For more help with login problems please click here to go to the login problems page



Using the software

When I get to the planning section there is a question "What activities could you undertake to meet this objective?" there is no space for any information underneath. What do I need to do?
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On the planning tab to the far right of the text "What activities could you undertake to meet this objective?" there is a purple "Add Activity" button. When you click on this button, you will be presented with a dialogue box prompting you to enter a description of the activity. When you do this, an entry will be added to the page which you can then edit. You can add as many activities as you like to this list. Tick the "Selected" checkbox to indicate activities you have decided to undertake. Only the selected activities will appear in the Action tab.

Having completed my first "online" entry, do I need to save any information personally or is it all held on a central database?
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All the data entered into CPD online is stored in a secure central database which is backed-up and maintained for you.

Is there any way that other pharmacists can access the system without a GPhC issued password?
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You can allow other people to view selected parts of your CPD record by giving them a viewer account in your CPD record. Viewers cannot edit CPD records.

When I log in, are the pages at the site downloaded to my PC so that I can fill them in at my leisure?
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You have to be connected to the internet to use CPD online.Nothing is downloaded to your PC when using CPDOnline.

I have been using the CPD website for a year now and would like some feedback on my entries. I am, however unable to find any instructions regarding how to actually submit entries for review & feedback. Would you please advise.
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You can only submit records for review and feedback when requested to do so by The GPhC. When your record is requested, the facilities for submission will become available.



Other technical problems

When entering my CPD online I get a runtime error and cannot progress any further.
I am using Microsoft Internet Explorer.

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Internet Explorer has a debugging tool which is switched on by default and tends to be irritating rather than useful. To disable it launch Internet Explorer, go to Tools -> Internet Options, and click on the Advanced tab. Make sure the check-box next to "Disable Script Debugging" is checked. This should prevent these error messages from coming up, and allow you to use the site without further problems.

When entering my CPD online I get repeated 'Error communicating with server during save record' errors. I am using Microsoft Internet Explorer.
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This error is displayed if:

1. The local computer is not able to properly connect with one of the cpd web-servers. Please note that the problem is not caused by the cpd web-servers, but is a problem with the local computer, or the ISP. In other words, although the cpd web-servers are working correctly and waiting for connections, there is a technical fault with the local connection.

To date, the problem has been mostly limited to a small number of UK Hospitals and PCTs. The problem commenced on November 11th 2009 following a configuration of the NHS N3 Servers. Although the cause of the N3 problem is unknown, the following workarounds have been tried at various hospitals and PCTs and have been proven to fix the problem in most cases.

Workaround for Internet Explorer

Configure the web browser advanced HTTP 1.1 settings. These are dependant on IE browser version, so if you are using Internet Explorer, you will need to determine the version you are currently using. Follow the instructions below:

  • Locate the browser menu bar. Then navigate to 'About Internet Explorer' from the HELP dropdown menu. Make a note of the IE version displayed.

Return to the menu bar. Navigate to TOOLS >> internet options >> advanced tab >> HTTP 1.1 settings (about third of the way down that list). You should be presented with the dialog box below:


If you are using IE 6, both boxes need to be unchecked for the site to work properly.

If you are using IE 7, the box marked 'Use HTTP 1 through proxy connections' need to be unchecked.

If you are using IE 8, both boxes need to be checked.

Click on OK and close the Internet options dialogue box.

Close down your browser, then restart and connect to cpd online again. Your should find that you no longer experience 'Error communicating with Server'. However, if you continue to experience problems, please note that this is an N3 issue and you should contact your local IT for assistance.


When using CPD online (www.uptodate.org.uk) I encountered numerous pop ups relating to dubious content. (on-line casinos, adult sites etc). Is there anything that can be done to prevent this?
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There is no advertising of any sort on the www.uptodate.org.uk site. However, an accidental visit to www.uptodate.org will result in pop-ups of the type described, and these can continue to appear even after you have left the site.

I am using the CPD site over NHS net and it is unbearably slow. Is there anything I can do?
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The performance of NHS net seems to vary enormously from site to site from excellent to dreadful. If you are having problems, your IT support should be able to make changes to improve the situation.



Submission problems

I am using Google Chrome and cannot see the 'Submit Record' button.
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This is a known problem when using Google Chrome in 'Full Screen' mode. To see the submit button please click on the 'Restore Down' button found next to the 'Close' button in the top right hand corner of the browser. When the screen is no longer in full screen mode a scroll bar will appear. Scroll down the page to see the Submit button.