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Login Problems
Forgotten your Username or Password
If you have lost, forgotten or simply have not received your username and/or password
please enter your GPhC number and surname
below then click on the 'Submit
details' button and follow the instructions
below applicable to your situation.
If you have logged onto CPD Online before and set up a security question, you may be able to get your username and password emailed to you, provided you can answer it correctly. If not, your details will be posted to you and should arrive within 7 days.
Some of the default usernames and passwords generated by the GPhC or previously by the RPSGB contain one or more capital 'O's that may be confused with zero and number '1's that look similar to capital 'I's and lowercase 'L's. Try entering the data again, replacing the confusing characters with its alternatives. Similarly, be especially careful to enter full stops, commas, hyphens and other grammatical symbols as these may not be clear on the letter and are legitimate characters. At no point are you required to enter spaces in any part of the username or password.
These sorts of errors have been especially noticeable where passwords are concerned.
It is particularly difficult to enter the
characters correctly as they appear as stars in the textbox.
You may wish to use a text editor like notepad to ensure that
you have entered your password correctly and then copy and
paste the characters into the text field. You will then know
that this field is correct.
Alternatively, you can contact the technical helpdesk direct by phone on 01225 383663 or
by email to helpdesk@coacs.com.
The CPD technical helpdesk is open 9.30 to 4.30 Monday to Friday excluding public holidays.
Forgotten your General Pharmaceutical Number
Your GPhC registration number is printed on the first page of the notice to renew your registration. If you do not know your GPhC registration number, and do not have your renewal notice to hand, you can also obtain your number by going to www.pharmacyregulation.org and entering your full name into the online register search.
If you are a preregistration trainee you can find your GPhC number on the first page of the letter sent to you by the GPhC in September, advising you of the changes. If you do not have this letter to hand, please contact preregistration@pharmacyregulation.org
Get user details reminder
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